Refund Policy

A legal disclaimer

At Finding You, every product and experience is prepared and offered with care. Please review product details carefully before completing your purchase.

Due to the personal-care and wellness nature of our products, all sales are final and we do not accept returns or provide refunds for change of mind, personal preference, fragrance preference, or products that have been opened or used.

Slight variations in colour, fragrance, texture or appearance may naturally occur in products containing salts, botanicals, herbs or naturally derived ingredients and are not considered defects.

If you receive a product that is:

Damaged or leaking;
Defective;
Incorrect;
Missing from your order; or
Materially different from what you ordered,

please email us at [Insert Email] with your order number and photographs/videos of the issue.

Once reviewed, Finding You will provide an appropriate resolution, which may include a replacement or refund where applicable.

This does not affect any rights available to you under applicable consumer law.

Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation is not available.